FAQ
Delivery Information
Do you deliver in places outside of Bali?
Yes we deliver nationwide.
Do you deliver overseas?
The customs in Indonesia can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
How much is the delivery cost?
There are no delivery costs at Cintalia, its totally free and already included in our price.
How long is the delivery time?
2-4 working days
Is the packing discreet?
Yes, of course! Your orders are carefully packaged in a plain brown box and bubble wrapped for extra protection if necessary. It is again packed inside the courier’s opaque pouch to seal the package. To ensure that we’re being extra discreet, the courier’s waybill will only reflect L as sender and items are NOT listed at all. For next/same day delivery/pickup packages, no waybill is attached to the package.
Do i maintain privacy with my orders?
At Cintalia, we respect and understand your need for privacy. Your personal information remains confidential and will only be used for the purpose of fulfilling your orders.
Payment Information
What are your payment options?
You can easily pay through credit card (Visa & Mastercard), bank deposit/online fund transfer to BCA or you can also directly pay cash in our shop in Bali.
Do you have COD (Cash on delivery)?
Not yet.
How to confirm my payment?
Orders paid using credit cards and GCash are automatically processed. For bank deposit payment method, we will reply to your email of proof of payment during office hours. Wait for our reply confirming your order within 24 hours (office hours).
Ordering Status
Can i track my order? How?
Yes, please note that your order is processed (if placed before 4pm cutoff for regular shipping) on the next working day. Under My Account, you can see the status of your order. The Tracking Number of your parcel is automatically sent through the courier’s system-generated text to your mobile number – which you can track in the courier’s website. Note that for regular shipping orders, we do not have the contact details of their individual riders so we cannot contact the riders for you. For any shipping inquiries, feel free to send us an email at cintalia@cintalia.co.id.
My Account
Where can i change my personal information?
Go to the desktop version of the site. At the upper right corner of the Cintalia website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Edit your account details until you’re satisfied. Click SAVE CHANGES when you’re done.
I forgot my password. What can I do?
If you forgot your password, simply click on the LOG IN tab in Cintalia page. Click on the FORGOT YOUR PASSWORD option. Type in your email or username and click on the RESET PASSWORD button. Wait for a few minutes for the email from Cintalia. Follow the link attached in the email. Enter your new password, confirm it, and click on the SAVE button. Log in again with your new password.
Where can i change my password?
To change your password, go to the desktop version of the site. At the upper right corner of the Cintalia website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Type in your old password. Then type in your new password and type again for confirmation. Click SAVE CHANGES when you’re done.