Terms

Thank you for accessing and using our online service and web site (collectively the “Service”). The following terms and conditions (the “Agreement”) constitute an agreement between Cintalia (“Cintalia”, “we”, “us” or “our”) and you (“you”, “your” or “User”). By using our Service, you acknowledge that you have read, understood and agree to be bound by the Agreement. You likewise represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.  If you do not agree with the Agreement, please do not access or use the Service.

What We Do

The Service provides a sales platform in the World Wide Web of the Internet where Cintalia offers products (“Products”) to and transacts with the Users of the Service as well as facilitates payments and provides all relevant services required to fulfill the order requests of Users.

Modified Terms

We may modify the terms and conditions from time to time, as we deem necessary. Please check back periodically to review the changes. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.

Eligibility and Membership

To place an order with Cintalia, you must be over twenty one (21) years of age. If you are under twenty one (21) years of age, you may place an order with Cintalia only with involvement of a parent or guardian.

To gain access and use the Service, you may either register as a member or continue as a guest user. Before completion of any order/s, you will expressly signify your acceptance of the Agreement. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. Otherwise, Cintalia reserves the right to suspend or terminate your membership. Further, you agree to promptly update your account so that we can complete your transactions and contact you as needed.

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. Accordingly, you are solely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or breach of security. You shall not use your Cintalia membership for any purpose competitive to Cintalia.

Unless you cancel your order, acceptance of your order will be perfected upon our confirmation of your order which signifies the perfection of the contract between you and Cintalia. With this, you will receive an Order Confirmation email. Thereafter, we shall dispatch the goods to you, at which time, you will receive a second email (Shipment Notification email) indicating that your order/s is/are on its/their way to you.

Cintalia reserves the right not to accept your order in the event that we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards. Further, we may refuse to process an order at any time for any reason at our sole discretion.

Shopping For Our Products

We operate on a first-come, first-served basis policy. Therefore, items in stock may currently appear on your cart but can be purchased by another customer who was first able to complete the check-out and payment procedures. However, any stock from cancelled orders goes back to the web site the next day and may be purchased by you or any other User subject to the completion of our check-out and payment procedures. In rare cases, you may have been able to place an order online for a product portrayed as having stock, but once we attempt to process find out that the product is sold out. In cases like these, we will notify you via email.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee, however, that your computer monitor’s display of colors will be true to life.

Cintalia may, in its sole discretion, refuse any order you place with it or limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. For orders that were not processed or cancelled because of the aforementioned reasons, Cintalia will either not charge you, or refund you the total billed amount. The preceding actions shall be applied to the rightful person(s) in cases of fraud.

Pricing

All prices posted on the web site are inclusive of government-imposed taxes. We try to advertise the most accurate and up-to-date pricing information on the products offered on the web site. We cannot, however, warrant against pricing error. If you have placed an order for a product whose price was posted incorrectly, we will either not process or cancel your order. Should this happen, we will notify you via email.

Delivery

We aim to deliver the product/s to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout. Our delivery schedule runs from Mondays to Fridays, but not during Holidays. Once your order has been packed and prepared, you will receive a Shipment Notification email to let you know that your package is about to leave our warehouse, indicating the estimated arrival date of your package. For Cash-on-Delivery (COD), our carrier will contact you regarding the delivery schedule.

Kindly note that any guarantees made as to delivery times are subject to delays resulting from unforeseen events or force majeure. 

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Cintalia.

When order is received, the recipient is required to sign the Delivery Receipt acknowledging that the items were received in good condition and in our standard packaging. You shall be able to provide the documents delivered with the product, upon request. You may send us an email via cintalia@cintalia.co.id in case of any faults, defects or damage.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product from the carrier after three (3) attempts by the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following: (1) for COD payments, flag your account by which you will not be able to pay through COD payment option upon your next orders; or (2) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company, as applicable, any money already paid to us under the contract, less our reasonable administration charges, including but not limited to the shipping fee.

Promotions and Rewards Program

Cintalia holds promotions, rewards programs and other incentivizing mechanisms, as we see fit. These promotions are not held on a regular or permanent basis, and are not always made available for all Users to participate in. Cintalia reserves the right to modify or terminate our promotions at any time.

Electronic Communication

When you use or access the Service or send emails to Cintalia, you are communicating with Cintalia electronically. You consent to receive electronically any communications related to your use of the Service. We will communicate with you by email or by providing notifications on the web site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from Cintalia intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on Cintalia. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our web site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related web site is inaccurate at any time without prior notice (including after you have submitted your order).

Prohibitions

You agree not to use any “deep-link,” “page-scrape,” “robots,” “spiders,” “offline readers,” or any other automated system, program, algorithm or methodology, or any similar or equivalent manual process, to access the Service in a manner that sends more request messages to Cintalia servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser. You agree not to probe, scan or test the vulnerability of the web site or any network connected to the site, nor breach the security or authentication measures on the web site or any network connected to the web site. You agree not to attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the Cintalia servers. You agree not to engage in decompiling, reverse engineering, or otherwise attempting to obtain the source code of the Service. You agree not to take action that imposes an unreasonable or disproportionately large load on our infrastructure.

Last updated on October 2022.